Ok90 FAQ — Frequently Asked Questions & Detailed Answers All in One Place

No. Each mobile number or email address can only be used for one ok90 account. Attempting to create multiple accounts with the same identity may result in all accounts being permanently closed and balances forfeited.

Basic KYC is not required to play games. However, before making a withdrawal, you must verify your identity using a national ID or passport. The KYC process is typically completed within 24 hours. Additional documents may be requested in some cases.

On the login page, click the "Forgot Password" option. Enter your registered mobile number or email — an OTP or reset link will be sent to you. Use it to set a new password. If you run into any issues, contact support.

Your registered name generally cannot be changed as it is used for KYC verification. To update your mobile number or email, please contact ok90 support. Changes may be possible after your identity has been verified.

To permanently close your account, contact ok90 support. Make sure to withdraw any remaining balance beforehand. If you just need a break from gaming, consider using the self-exclusion feature — you can take a break without closing your account.

For security reasons, your account will be temporarily locked after multiple incorrect password attempts. Contact ok90 support chat and complete identity verification. Once verified, your account is typically reactivated within 30 minutes.

To deposit on ok90, log in to your account and go to the Deposit section. Choose your preferred method — mobile banking or bank transfer — enter the amount, and follow the instructions. Most deposits are credited to your account within 5–15 minutes.

Minimum and maximum deposit amounts vary by payment method. For mobile banking, deposits typically start from BDT 100. Visit the deposit page or contact support to find out the exact limits.

Deposits are usually credited to your balance within 5–15 minutes. If it takes longer than 30 minutes, contact ok90 live chat support with your payment slip or transaction ID. Having proof on hand helps resolve the issue faster.

ok90 does not charge any additional fees on deposits. However, your payment provider may apply a small transaction fee. Check your mobile banking or bank's fee policy before making a transaction.

Yes, you can set your own daily, weekly, or monthly deposit limits from the responsible gaming section on ok90. Decreasing a limit takes effect immediately, while increasing one requires a 48-hour waiting period.

Contact ok90 support with the transaction IDs for both transactions. If both payments have reached our system, both amounts will be added to your balance. In some cases, you can withdraw the excess amount.

Withdrawal requests are typically processed within 1–24 hours. Processing times may vary depending on the payment method and transaction amount. Withdrawals may be delayed if KYC verification has not been completed.

There are several reasons a withdrawal may be rejected: incomplete KYC, unmet bonus wagering requirements, inconsistencies in account details, or a pending security check. Contact support to find out the specific reason for any rejection.

The minimum withdrawal amount varies by payment method. For mobile banking, withdrawals generally start from BDT 500. Check the withdrawal page or contact support for specific details.

ok90 does not charge a fee on most withdrawals. However, your payment provider's own charges may apply. Before withdrawing, check the total amount you will receive and any potential fees.

Withdrawals are sent to the mobile banking number or bank account registered to your account and verified through KYC. If you need to withdraw to a different number, please notify support first.

After your first deposit as a new member, the welcome bonus is automatically credited to your account. Once you meet the wagering requirements, you can withdraw it. Full terms and conditions are available on the Offers page.

A wagering requirement means you must wager the bonus amount a set number of times before you can withdraw. For example, a 50 BDT bonus with a 20x wagering requirement means you need to place 1,000 BDT in bets before the bonus becomes withdrawable. Each offer has its own terms.

Yes, most bonuses have a set expiry period. Typically, bonuses must be used within 7–30 days of being issued. If the wagering requirement is not met within that time, the bonus will be forfeited. The expiry for each bonus is stated in the offer details.

To join ok90's referral program, share your personal referral code with friends. When a friend registers and makes their first deposit using that code, you earn a referral bonus. See the Offers section for full terms and conditions.

If you are eligible but haven't received your bonus, contact ok90 live chat support. Have your deposit receipt and the relevant offer details ready. Issues are typically resolved within 24 hours.

ok90 offers hundreds of games including Live Casino, slots, bingo, and table games. The Live Casino lets you play with real dealers. Slots feature a wide variety of themes and mechanics. All games are accessible from the Game Lobby.

Visit the ok90 app page and download the app for your device. Before installing, you may need to enable installation from unknown sources in your device settings. The app is just as secure and full-featured as the website.

If your connection drops during a game, ok90 saves the result on our servers. Once you reconnect, log back in and check your game history to see the outcome. If you still have an issue, contact support with your transaction ID.

Yes, all games on ok90 run on Random Number Generator (RNG) technology, which is fully fair and certified. Live Casino games are operated by real dealers, and the entire process is transparent.

Selected slots and table games offer a demo mode where you can practice for free using virtual credits. Winnings in demo mode cannot be withdrawn. It's a great way for new players to get familiar with the games.

ok90 is primarily a casino gaming platform with a rich game library spanning slots, Live Casino, bingo, and table games. Visit the Game Lobby page for the latest game offerings and updates.